This part of the website explains how Local Smile handles your personal information. Your privacy is important to us and so we want to show you how we comply with the National Privacy Principles in the Commonwealth's Privacy Act 1988.
This section will also answer any queries you might have about how we collect, use and disclose information.
The word 'customers' includes visitors to our web sites, subscribers to and users of our services.
Information we collect includes your name, address, telephone number, and in some instances, your financial details. When you are online, we collect information regarding the pages within our network that you have visited and what you click on.
This information is collected as we provide our services to you. We'll always tell you why we are collecting information when we collect it and how we plan to use it.
As a general rule we don't collect sensitive information. However, if we do, it will usually be essential to providing our services. If the law requires us to, we'll seek your consent to collect this information.
We usually collect personal information directly from you although sometimes we may use agents or service providers to do this for us. We may also get lists from other sources, both from other companies and from other public documents.
We use your information to provide our services (which may include the display of personalised content), to fulfil administrative functions associated with these services (for example, billing), to enter into contracts with you or third parties and for marketing and client relationship purposes.
We may share your information with other companies related to Local Smile provided it is within Australia. We or they may also use your personal information to help us improve our products and services and any of us might be in touch to let you know about goods, services, or promotions that may interest you.
Local Smile may give your information to service providers and contractors to help us provide and promote our goods and services to you. We may also share your information with third parties, including for marketing purposes. If we do this we require these parties protect your information the same way we do.
Our aim is to make using Local Smile as easy to access and use as possible. One way to do this is to collect certain non-personal information from your computer that helps our web pages work better on your PC. For example the type of information we might collect would be the identity of your internet browser, the type of operating system you use, your IP address and the domain name of your internet service provider. This information would also be used to optimise our goods and services (which may include the display of personalised content) including our web pages.
In addition, we may use personally identifiable information in aggregate form to improve our services. This statistical compilation and analysis of information may also be used by Local Smile or provided to others as a summary report for marketing, advertising or research purposes.
Rest assured we make every effort to ensure your security, integrity and privacy. This entails using a variety of security measures such as restricting physical access to our offices and using firewalls and secure databases to keep personal information safe from misuse, loss, unauthorised use and disclosure. Bear in mind though that nobody can guarantee total security for data transmitted over the internet. You have the right to access most personal information we hold about you. Just get in touch with the Privacy Officer.
If there's any reason why we can't disclose any information, we'll always let you know.
Cookies can help us make your experience of Local Smile more relevant, and they can also help us learn about how people use our website so that we can make it better.
Most web browsers are set to accept cookies, but you can always change your computer settings to stop them. If you choose to do that, you may not be able to take full advantage of our online services.
Local Smile may establish relationships with business partners that allow visitors to our internet sites to link directly to sites operated by these partners. Some of these sites may be co-branded with our logo even though these sites may not be operated or maintained by or on our behalf. These sites may collect personal information from you that may be shared with us. This privacy statement will apply to any personal information we obtain in this way.
If you want access to your information or if you have a complaint concerning your information privacy or if you would like more information about our approach to privacy, please contact our Privacy Officer on 02 82846285.
Or you can write to:
Locked Bag 200/143
Surry Hills 2010 NSW